Four M's Cake and Pastry Shop Hot

Strictly Enforced Custom Order Policies

1. ALL payments for custom orders are NONREFUNDABLE.

We are a small bakeshop, not a bank. While we are happy to apply your payment to store credit for a future order, we do not give cash refunds for any custom orders. From the minute you place your order,
we immediately make multiple investments to ensure that your cake will be
completed, some of which include: turning down other
potential orders, scheduling bakers and decorators, spending great deals of time properly planning the execution of your design, and
purchasing necessary tools and supplies.

When you make a deposit or a payment for a cake, that is a
commitment on your behalf, and we will hold you to it, just as you should hold us to our commitment of delivering your cake as we
committed.

2. Until you place your P1,000.00 date deposit, we can not guarantee
availability for your date.

Upon ordering a cake, to secure your spot on our schedule,
we require a P1,000.00, NONREFUNDABLE date deposit. Placing this deposit
guarantees that we will be available to make your cake on your
selected date.

Date deposits will go toward the final purchase of your cake, and do not
represent any additional cost.

Cake design need not be finalized before placing a date deposit.
We can happily work our the remaining details after the deposit is placed, so long as all details are finalized no later than 7 days prior to your event date.

3. All Payments MUST be made according to schedule, or we may not make your cake.

As we stated before, creating custom orders requires a substantial investment on our behalf, and failure to meet payment deadlines exposes us to losses that we can’t afford as a small, independent bakery. Therefore if you fail to pay for your order as scheduled we may not be able to complete your cake.

For large custom orders like wedding cakes, a half payment is due two months prior to the event date, and a full balance is due two weeks prior to event date. For smaller custom orders, full payment is due one week prior to event date.